"Problem with Shortcut" - Advertised install

I've had a very strange problem occur with a package.

This is an in house application that contains 2 files, 1 shortcut. Created from scratch with Wise Package Studio.

Randomly when this msi is installed with the /jm switch it appears to have installed correctly (no errors in a verbose log, eventvwr etc) But when the shortcut is run an error is displayed. The title is "Probelm With Shortcut" the text within the box is just 2 squares (looks like carriage returns). If I then run msizap for the package I get the same error with the text "The parameter is incorrect." (mind you I'd expect that as the app has been "Zapped")

If the app is installed with /i switch then no problems at all.

Initially I thought that the /jm switch problem was random but I believe I have narrowed it down to the installation of the Citrix Xen app plugin. I can reliably reproduce the problem by installing this package but it has also occured on machines without it.

I found this old post where Post 6 from Ian (VBscab) appears to be the same issue

Has anyone had any experience of this problem and possible solutions.


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Answers (3)

Posted by: anonymous_9363 13 years ago
Red Belt

Are you deploying with Group Policy, by any chance? I've since discovered that the issue only arises with GP-deployed packages. I can set the same package to deploy via SCCM and get no such issue.
Posted by: timmsie 13 years ago
Fourth Degree Brown Belt
Nope, SMS unfortunately

I'm going to raise a call with Wise to see if they have any gems.

This could be a big problem for us if it becomes less random as we deploy most apps advertised
Posted by: timmsie 13 years ago
Fourth Degree Brown Belt
I've narrowed this down to installation of the Citrix XenApp plugin. Got no idea why installing it breaks my advertised shortcut though!
Seems to break packages that I've created from scratch with Wise for windows installer. Although Symantec blame Citrix[:'(]
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