No longer able to boot into Kace2000 boot environments since updating to 4.0.695 on Dell E7470s

The Dell E7470s we have will PXEv4 boot into Kace good but when I choose a boot environment it hangs up on the Windows 10 splash screen. These machines booted and imaged fine before the update to 4.0.695 and they are the only model we have currently affected. I have created several new boot environments since trying to get it to work using the K2000 Media Manager, x64 bit architecture, and ADK 10 setup process. I have both the E7470 Windows 7x64 and 10x64 drivers in the driver feed. I have also went into the Kace2000 server directory and manually copied the contents for the E7470 from the post-install driver feed to the standard environment driver feed. Once again, creating new boot environments each time. I have watched the E7470 drivers populate into the boot environment through the Dell Media Manager boot environment creator tool. The first round of these machines that we purchased pre-4.0.695 and pre-UEFI booting all worked fine. I do not want to roll back over to legacy booting. I really feel like I'm missing something here but can't put my finger on it.

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  • Are you using the WinPE 10 Drivers?

    https://support.software.dell.com/kb/111717 - nshah 4 years ago

Answers (2)

Answer Summary:
Upgrade to 4.1 or newer and you will have the opportunity to set the waiting time to 20s by yourself.
Posted by: TheAustinDave 4 years ago
Brown Belt

Top Answer

The issue is known to occur with some models, contact KACE with a support ticket or call into the support line so they correct the issue. Be sure to mention in the description that the KBE is hanging on the splash screen of Windows 10. They will issue a tether and correct the issue.

  • Thanks, ya, I put in a support ticket the same time I posted this question. They had me do a whole bunch of stuff throughout the day, mostly updates. Flashing BIOS on the laptop, making sure the ADK, Media Manager, etc. were up to date and nothing seemed to click through.

    I ended up pulling out an old Startech USB to Ethernet adapter, dumped the drivers in for that, and that pushed through with the environment loaded onto a flash drive. I don't know, I really feel like its a driver problem with that specific model. I just don't understand why it used to work before we updated Kace. We purchased about 40 of these laptops and did 20 of them before the holiday.

    They are looking into it. I'm really hoping its just a quick driver snap-in that I'm missing. - Grotick 4 years ago
    • they need to adjust the memory allocation for the pxe load env. I have had this done on my kbox and it fixes the problem - SMal.tmcc 4 years ago
      • The adjustment for memory is an issue with Lenovo systems/BIOS used. The change for the hang at windows logo is usually a sleep command added during the boot process. - TheAustinDave 4 years ago
      • Actually you may have the same problem I have with the dell 7040's. when I uefi boot that model it loads the ipxe.efi file and starts the win10 logo and dies at the point. It works fine with legacy - SMal.tmcc 4 years ago
      • Contact the KACE support team and let them know its hanging at the Windows Logo. - TheAustinDave 4 years ago
      • yes I reported this during beta but it only effected the 7040 model, let them know this model also has the same problem. - SMal.tmcc 4 years ago
    • The issue pertains to a timing issue with uefi and pxe booting for some models. Ask for a tether and to have a sleep time put into menu.ipxe, this will resolve the issue. In the next release, there will be a setting where you can designate the seconds of the sleep from 0-##. - cserrins 4 years ago
Posted by: Nico_K 4 years ago
Red Belt
Since the release of the 4.1.182 there is no need to open a ticket anymore.
Update to 4.1 (or newer) to solve the issue.
Verify that the UEFI KBE Boot Delay under Settings | General Settings is set to 20 or higher to solve this issue.
(this as made by a TPS in 4.0 on the backend, now you can set it by yourself!)

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