[SOLVED] New users don't get the custom default profile.
We are just deploying Kace in our society and I'm facing a problem.
As some part of SMA are not up on our side, I wanted to create a new role for new user, without them seeing download section, and letting them only knowledge base and service desk tab.
I duplicated the default profile "user console only" removed the part I didn't want and set it as default profile for new user using the checkbox "Default role for new users".
I created an user for test, and logged into Kace, but the user, got the original user console only role.
I tried with other test account, and they all got the wrong role.
I checked multiple times on the role page and my custom role is tagged with [Default].
When I changed the role of utsers manually I don't get any issue, and they see what they are supposed to.
Can someone help me ?
Answer Chosen by the Author
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For all person who can face this issue :
Settings -> Control Panel -> Authentication settings -> expand the configuration LDAP browser and check that the role set is the correct role.
Answered 10/15/2018 by: Arystos