New HD Ticket creation Category issues? Version 6
When we are going through the Helpdesk Ticket creation process, we have a strange problem occuring. We select a define business unit primary category, and the sub categories are pulled from a different business unit. REALLY odd It's like it is not reading our defined categries correctly, only thing to do is start over and it seems to work correctly then. Doesn't happen all the time, but it's pretty often. Anybody run into this?
There are no answers at this time