11/19/2018 318 views


I have searched to find an answer to my question and I have found something similar here: https://www.itninja.com/question/help-k1000-can-i-design-a-user-portal-self-service-new-hire-request-checklist

But, a year has passed since that was posted and I'm wondering if anything new has changed or anyone else has some other suggestions.

What I would like to do is for someone submitting a service desk ticket to the queue be able to fill out a form using drop downs, free type, and pre-populated fields. I know how to create the form and fields but how can I do this without creating an entire new queue for it? I want to create 3 forms, a new employee, employee termination and employee transfer form so don't want to make 3 new queues just for this.

Is it possible to have the regular queue where users submit problems and have a drop down menu that has these three options and depending on which one they pick brings up a bunch of new fields (the form) to fill in and submit?

Is there a better way to achieve this that I'm not thinking of? In the post I linked to the last comment says how I feel about KACE most of the time. Seems like all the answers are to create a new queue. Just doesn't seem like it should be that way.

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