I have been trying to install a hotfix for outlook and am having some problems. My problem is that I have an msi for MS Office 2003. This is located on a network share and this msi is deployed via Group Policy....that section works fine.

My issue is that I now have a hotfix that I must deploy, but its an msp file. (Not supported by Group Policy). So I need to get the outlookhotfix.msp applied to the office.msi and then redestributed to the empire

I have carried out an admin install to a location (\\servername\...\), then I have done an msiexec /a \\servername\...\office.msi /p \\servername\...\outlookhotfix.msp.

The error log I have gathered is:
MSI (s) (8C:3C) [10:27:22:954]: Final Patch Application Order:
MSI (s) (8C:3C) [10:27:22:954]: Other Patches:
MSI (s) (8C:3C) [10:27:22:954]: Unknown\Absent: {48420635-66AC-4AD8-8D17-950DBED4CEF7} - \\servername\...\OUTLOOKhotfix.msp
MSI (s) (8C:3C) [10:27:22:985]: Product: Microsoft Office Standard Edition 2003 - Update '{48420635-66AC-4AD8-8D17-950DBED4CEF7}' could not be installed. Error code 1642. Additional information is available in the log file \\mycomputer\c$\PATCH.txt.

MSI (s) (8C:3C) [10:27:23:016]: Product: Microsoft Office Standard Edition 2003 -- Installation failed.

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer an
d that you have the correct upgrade patch.

The server I have installed it onto is simply a file server, and the office.msi has been extracted to that location so I could then apply the patch. (This method I gathered from another forum).

How can I get this installed correctly as this issue is critical.

Kind regards,

0 Comments   [ - ] Hide Comments


Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity


I'm not speaking from a point of any great authority here but does your Office MSI contain Standard or Professional? Perhaps the MSP you have is version-specific, i.e. you're trying to apply the patch for Standard to a Professsional AIP?
Answered 03/25/2009 by: VBScab
Red Belt

Please log in to comment
I did wonder about that myself, but the version of office is 'Standard', and the patch is for standard too. The reason I can tell, is that running the patch manually applies itself correctly and everything works.

Thanks for your reply

Answered 03/25/2009 by: liamy2k
Yellow Belt

Please log in to comment