While installing TMG Forefront Client in customer machine's after a successful installation , the system goes for a reboot as required.However after that the computer gets disconnected from the n/w and gives the following error message:[/align] [/align]svchost.exe - Application error:[/align][font="times new roman"]"The instruction at 0x00000000 referenced memory at 0x00000000. [/align][font="times new roman"]The read or write operation ("written") on the memory failed. [/align][font="times new roman"]Click OK to terminate the program.Click Cancel to debug the program.[/align][font="times new roman"]"[/align]and in the eventvwr we get the following message :[/align] [/align]
· “The description for Event ID ( 1 ) in Source ( Forefront TMG Client ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: svchost.exe.”[/align] [/align] [/align]The message above is for svxhost.exe, there are more such messages for radpinit.exe and radsched.exe etc.[/align]This package was installed using Radia Self Service Manager hence the additional errors.[/align] [/align]Since this is the source baheaviour I am trying to look for ways in which we can modify the package to avoid these error instances or if there is any other workaround.[/align] [/align]I tried adding Radskman.exe, radpinit.exe ,radtray.exe and radntfy.exe to the Exceptions list of the Windows Firewall. Did not seem to make much of a difference though.[/align] [/align]Help would be much appreciated.[/align]Thanks in advance.[/align] [/align]Regards,[/align]Manju[/align] [/align][/align]
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You need to log the install. It seems to me that it's overwriting/removing/downgrading some vital file or other. My guess would be that the Visual C++ runtimes are at the heart of the matter.
Answered 11/23/2011 by: VBScab
Red Belt

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Thanks for taking the time to reply.
I have taken a log of the install.
Basically it shows a successful install as the application itself
installs without issues. There is an ARP entry and event viewer
success message .
Its these other services that are giving an error after TMG installs
Now I am not sure how to detect these from the log because I am not
sure what I am looking for here.


Answered 11/24/2011 by: manju0483
Yellow Belt

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I am not sure what I am looking for here. As I mentioned, you're looking for system/common support files and such being overwritten. There are too many to list but prime suspects would be among MSVC*.DLL. Start there.

You could usefully compare a snapshot between your VM in its 'Before' state with its 'After' state using something like InstallWatch. Anything which gets installed to %SystemRoot%\System32 should come under scrutiny.
Answered 11/25/2011 by: VBScab
Red Belt

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