I have a healthcare application from Mckesson that I have to install silently.  It is an InstallShield installer that I've created an ISS file for.  When I run the installer silently with the -s switch using the -f2 switch to log, the install works fine on Windows XP and Win7 x86 PCs but it installs completely but then immediately uninstalls on Win7 x64.  I am running this install via ConfigMgr 2007 which is running as SYSTEM.  I've also tried the installer via SYSTEM manually by running the "psexec -i -s \\PCNAME cmd" command from a remote PC and it does the same behavior as well as manually via setup -s as a local admin and nothing matters.

I've recreated the ISS file multiple times thinking it's wrong but it is correct.

The only thing in the log file is:

 [InstallShield Silent]
File=Log File
Name=Horizon Patient Folder
Company=McKesson Information Solutions.


I don't see any other indication of a log anywhere to see why it is failing.  Does anyone have an idea?
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Answer this question or Comment on this question for clarity



Unfortunately I am also facing this same issue currently with another app. I am too looking for a solution to run iss files through SCCM 2012.

in some forums it is mentioned to try -SMS switch along with -s

You can try and see if this works for you.. It has not for me,,

Answered 10/30/2012 by: piyushnasa
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Recreate your .iss file on your 64bit OS and compare to your 32bit OS response file.

It may be that there is something different required for the 64bit OS - obviously test that it works correctly on your 64bit system too.


Hope that helps,


Answered 10/31/2012 by: dunnpy
Red Belt

  • I have tried this. It does create two different ISS files but neither work.
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maybe a silly question but does the application install correctly when installed manually without using a response file?

Answered 10/31/2012 by: pjgeutjens
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