KACE Product Support Question
LDAP Label for domain admins being owners in service desk queue not working
07/13/2016 831 views
I can get the ldap query to return results but I go to the service desk queue and click the dropdown for owners and nothing shows up.
The type is set to "User"
The base dn set to "DC=mydomain,DC=COM"
The advanced search set to "(&(memberOf=CN=Domain Admins,OU=Groups,DC=mydomain,DC=com)(samaccountname=KBOX_USER))"
I click test and it returns 21 results.
I go to my service desk queue and add "ldap_Domain Admins" to the owners.
I then go to a test ticket, click the owners dropdown and nothing shows up.
What am I missing here?