/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


LDAP Label for domain admins being owners in service desk queue not working

07/13/2016 831 views
I can get the ldap query to return results but I go to the service desk queue and click the dropdown for owners and nothing shows up.

Ldap query:

The type is set to "User"
The base dn set to "DC=mydomain,DC=COM"
The advanced search set to "(&(memberOf=CN=Domain Admins,OU=Groups,DC=mydomain,DC=com)(samaccountname=KBOX_USER))"

I click test and it returns 21 results.

I go to my service desk queue and add "ldap_Domain Admins" to the owners.

I then go to a test ticket, click the owners dropdown and nothing shows up.

What am I missing here?
1 Comment   [ + ] Show comment

Comments

  • Are the users listed in that label? You can check by either going to Home > Labels > ldap_Domain Admins, then checking the Labeled Items at the bottom of the page. You can also pull up a user record in Settings > Users, and check the labels assigned there.
    • Oddly it shows a handful of computer names instead of users.

All Answers

0
This is a common 'gotcha' and I have no idea why it's not the same in both BUT:
For LDAP Queries in Settings > Control Panel > Authentication Settings the username variable is KBOX_USER
For created LDAP labels in Home > Label Management > LDAP Labels the username variable is KBOX_USER_NAME

ALSO: user labels are only applied when a user logs in. So even if the ldap label is working correctly you won't see anyone until they login after you've made the change. 

Answered 07/14/2016 by: JasonEgg
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ