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Hi,

 

I have some Problems deploying patches via the kace.
In my Patch Label there are 8 patches listed, but the detection stops after 4 patches.

The Label shows:

Adobe Flash Player 11.1.102.62  (Other Browsers) for Windows (Full/Upgrade) (64Bi
Adobe Flash Player 11.2.202.228 (Other Browsers) for Windows (Full/Upgrade) (All
Adobe Flash Player 11.2.202.235 (Internet Explorer) for Windows (Full/Upgrade) (
Adobe Flash Player 11.2.202.235 (Other Browsers) for Windows (Full/Upgrade) (64B
Adobe Flash Player 11.6.602.180 (Internet Explorer) for Windows (Full/Upgrade) (
Adobe Flash Player 11.6.602.180 (Other Browsers) for Windows (Full/Upgrade) (All
Adobe Flash Player 11.7.700.169 (Internet Explorer) for Windows (Full/Upgrade) (
Adobe Flash Player 11.7.700.169 (Other Browsers) for Windows (Full/Upgrade) (All

 

The kpatch.log shows:

[Tue Apr 16 12:17:50 2013] SetNameValue: -getlst
[Tue Apr 16 12:17:50 2013] SetNameValue: -patchDir=C:\ProgramData\Dell\KACE\patches
[Tue Apr 16 12:17:50 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:17:50 2013] SetNameValue: -getlang
[Tue Apr 16 12:17:50 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:17:50 2013] SetNameValue: -patchDir=C:\ProgramData\Dell\KACE\patches
[Tue Apr 16 12:17:50 2013] SetNameValue: -langString=en
[Tue Apr 16 12:17:50 2013] SetNameValue: -detect
[Tue Apr 16 12:17:50 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:17:50 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.1.102.62 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls
[Tue Apr 16 12:17:50 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:17:50 2013] SetNameValue: -isECArch
[Tue Apr 16 12:17:50 2013] SetNameValue: -flush
[Tue Apr 16 12:19:56 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:56 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.1.102.62 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls' puid='{48A03901-A342-42BC-B12B-A3C4927E3053}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Tue Apr 16 12:19:56 2013] SetNameValue: -detect
[Tue Apr 16 12:19:56 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:19:56 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.228 (Other Browsers) for Windows (FullUpgrade) (All Languages).pls
[Tue Apr 16 12:19:56 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:19:56 2013] SetNameValue: -isECArch
[Tue Apr 16 12:19:56 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:56 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.228 (Other Browsers) for Windows (FullUpgrade) (All Languages).pls' puid='{875378FD-3BA5-45F7-96AC-00B5C59CDD67}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Tue Apr 16 12:19:56 2013] SetNameValue: -detect
[Tue Apr 16 12:19:56 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:19:56 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Internet Explorer) for Windows (FullUpgrade) (64Bit) (All Languages).pls
[Tue Apr 16 12:19:56 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:19:56 2013] SetNameValue: -isECArch
[Tue Apr 16 12:19:57 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:57 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Internet Explorer) for Windows (FullUpgrade) (64Bit) (All Languages).pls' puid='{D1B975CE-A4B6-4136-BCA6-EC19BDC71D5E}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Tue Apr 16 12:19:57 2013] SetNameValue: -detect
[Tue Apr 16 12:19:57 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:19:57 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls
[Tue Apr 16 12:19:57 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:19:57 2013] SetNameValue: -isECArch
[Tue Apr 16 12:19:57 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:57 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls' puid='{18B8EF82-17B6-4E28-8E1F-BC3A6BD9B2BB}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'

Any clue why this happens?

 

Kace and Agent are on the lastest Version. OS is win7 64bit

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4

could be because the change adobe made at version 11.3 of bundling the versions

Beginning with 11.3, the universal 32-bit installer include the 32-bit and 64-bit versions of the Flash Player.

Answered 04/16/2013 by: SMal.tmcc
Red Belt

  • Thanks, I think thats it:

    1 . Adobe Flash Player 11.7.700.169 (Other Browsers) for Windows (Full/Upgrade) (All Languages)
    windows/x86/en/9241EDBE-F5B3-43D7-B659-4C842B7A6839.plp

    2. Adobe Flash Player 11.7.700.169 (Other Browsers) for Windows (Full/Upgrade) (All Languages)
    windows/x86_64/de/9241EDBE-F5B3-43D7-B659-4C842B7A6839.plp

    So only the german patch is 64bit?
    But how did this happen?

    The subscription is for all Windows, german and english language.
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3

I got it to work, it was a Bug in the Kace, got two fixes from Dell and now it is working.

Answered 04/17/2013 by: Forodrim
Senior White Belt

  • Good to know. Did they link any support sites to you that you might want to share?
    • sadly not. I had a webex meeting with a dell support guy and he transfered the files directly to my computer.
      but the patches are:

      5.4.76847 12573 : Fix for Multi Language Patches.
      5.4.76847 12577 : Applying backward compatability to support 5.3 and 5.4 agents running patching..
  • Good to know that the patches from dell took care of the problem and it wasn't the patch feed.
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2

I know it isn't ideal to go about it this way, but whenever we've really needed to get a patch out I have created a Managed Install to get the job done. Flash is a relatively easy one to create. Sometimes doing this over one version can help the process going forward.

Answered 04/17/2013 by: GeekSoldier
Red Belt

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