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KACE not sending notification emails for tickets

I have inherited a recently deployed KACE environment and have started configuring a K1000. I have confirmed through the control panel and the queue configuration page that all email settings are working correctly. I am getting KACE test emails successfully. When creating/modifying a ticket, owners are not getting email notifications for any of the parameters that have been selected. When running the "email sending" diagnostic tool , I am getting test emails generated with what seems to be successful diagnostic logs.

Edit: I can also successfully send KACE and email for ticket creation


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Answers (1)

Posted by: Hobbsy 1 month ago
Red Belt
0

IN the email configuration page for the queue, first make sure that you have ticks in the appropriate column and row, try "Owner" and "Any change", save the settings and see if the situation is resolved.

You can also check any of the ServiceDesk email logs under Settings>Logs to see if any entries are appearing.

Finally just as a thought, please let us know what version of the SMA you are running as some older versions had known issues with email sending after they were released

 
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