We have a few machines on our shop floor that are special and only have user access when logging on to the system with there Domain User credentials.  While this by itself is not a big issue, long term we are evaluating moving all workstations to local users instead of local administrators.

Right now these machines do not regularly update inventory most likely because they do not have certain permissions.  What are the best practices in making sure the KBOX agent still operates properly in this scenario?

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The agent runs at the system level with admin rights. The logged in user does not need to have Administrative rights for the agent to run properly. If you are having inventory issues there must be another cause...

Answered 05/04/2013 by: jegolf
Red Belt

  • Hmm ... I wonder if there is another issue then. It will only update inventory when you are logged in as local administrator or domain admin. Is there any easy way to tell why its not working? I have tried the "runkbot 4 0" from the local user and it never updates.
    • In Windows, the agent runs using LocalSystem, not with admin rights: http://msdn.microsoft.com/en-us/library/windows/desktop/ms684190%28v=vs.85%29.aspx

      The agent does run as root on Mac/Linux.
  • Check to see if there is an issue with the service running properly (Dell KACE Agent). Maybe your problem lies there. As jknox stated the service should run as Local System by default.
  • Try running "runkbot -s 4 0". That will force the inventory update to run as LocalSystem.

    Also check these things (5.3 is similar to 5.4): http://www.kace.com/support/resources/kb/article/troubleshooting-agents-that-are-not-checking-in-inventory
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