03/09/2019 384 views

I was under the impression that end users would have the ability to perform actions from the Systray Agent... most importantly, submitting helpdesk tickets.

I only see 4 submenu items; Status, Invetory, Restart Agent, and About.

Am I missing something?

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No, the systray Icon is right now only for restarting the agent (and doing inventory)

Answered 03/09/2019 by: Nico_K
Red Belt

  • Thanks for the update.
    Had I misunderstood something, or is that functionality coming down the pike?
    Also, why would an end user need to kick off an inventory request?
    • as far as I am aware it is not.
      And the end user usually should not need to do so, but I can think of a service desk call, where the SD engineer asks the customer to click this feature.
      If you updated from pre 9.0 the function is disable by default. I am not 100% if it is default enabled in 9.0

      You can vote for it on kace.uservoice.com that you wish to enable this icon to do your additional tasks.