KACE Product Support Question

K1000 Ticketing - turn off updates from Out of Office Automatic Replies

06/03/2020 129 views

I'm sure this has been asked before and I saw some similar questions but apparently I couldn't wrap my head around the answers.

Basically we (users and techs) get spammed whenever there's multiple people out with an OoO auto reply.  It doesn't create a loop or anything but if there's 2 people out on a given day the ticket gets an extra 4-6 emails generated which inevitably leads to a user asking "Who is this?" which will then set off another batch.

How an we stop OoO messages from updating tickets? 

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All Answers


If you can identify the same text in each OOO typoe reply you can set the KACE SMA ServiceDesk to ignore those emails.

Go to ServiceDesk > Configuration ServiceDesk Email Preferences on your SMA


Add the text into the Ignore emails with......etc etc  box and save your settings

Answered 06/04/2020 by: Hobbsy
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