KACE Product Support Question

K1000 Agent 64Bit Windows Wim Image

02/10/2013 3994 views

Hi there,

I create a Win 7 64 bit image with the agent installed, so my Applications deployments installed from the K1000, then I uninstalled the agent sysprepred and created a WIM.   All is good however when I add the postinstall task

msiexec.exe /qn /i "ampagent-5.3.53177-x86.msi" HOST=kbox  
 to install the K1000 agent after the wim is deployed. The windows logs say msi started  then msi stopped. So its trying to run. The script is all good as it works fine on 32 bit systems.

After the install the agent can be pushed out manually from the K1000! Just not as a post install task

Windows LOGS Show:
Beginning a Windows Installer transaction: C:\"ampagent-5.3.53177-x86.msi\". Client Proces Id:2668

Then a second log:

Ending a Windows Installer transaction: C:\"ampagent-5.3.53177-x86.msi\". Client Proces Id:2668

Help !

Answer Summary:
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Community Chosen Answer


I hate to ask the obvious, but is the msi actually located at C:\ or in any way different from the 32bit systems?  Msiexec will throw those exact messages into the log even if the file doesn't exist.

I'd be curious to try:

1) hardcode the full path to the msi (maybe a different path or use \\<yourserver>\client\agent_provisioning\windows_platform\ampagent-5.3.53177-x86.msi)

2) changing /qn to /qb+ (temporarily) to see if the msi actually runs and/or gives a final prompt/error



Answered 02/19/2013 by: joeostrander
Third Degree Blue Belt

All Answers


Why didn't you just leave the agent installed and delete the KUID keys in the registry


Answered 02/19/2013 by: SMal.tmcc
Red Belt

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Since this is a 32 bit app try calling c:\windows\syswow64\msiexec.exe /qn /i "ampagent-5.3.53177-x86.msi" HOST=kbox


Answered 02/19/2013 by: SMal.tmcc
Red Belt


I ended up running a BAT Script pointing to the KBOX path ! It's like the MSI would not copy to the 64 bit image. But this worked !

msiexec.exe /i "\\kbox\client\agent_provisioning\windows_platform\ampagent-5.3.53177-x86.msi" HOST=kbox /qn

Answered 02/19/2013 by: geneis
White Belt

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