Issue for metered softwares
I'm having trouble with the metering option.
I have a 300 computer managed with some user having Visio installed on it. As I'm using Kace to reduce cost of unused license, I activated the metering on Visio, and applied a label for metering on each computer where it's installed.
I thought that it was working, and users were not using it, but, I just saw an user working on it, and after a quick check on Kace, it's not counted as used.
My Visio still shows 0 utilisation for the last days.
I updated the inventory of the computer concerned, same issue.
On my label I checked the following option :
Device inventory -> Meter software usage
I created a new label and didn't use the one named MeteredDvices which was created by default.
Did I make a mistake somewhere that looks obvious to you ?
The best way to verify that your labels are correct is to look in the Inventory Devices and Software Catalog and verify that the computers and software titles have the metering icon. You may also need to check how often metering data is uploaded. Browse to Settings › Provisioning › Communication Settings and check the values for Catalog and Metering. The metering data isn't updated in real time, so keep that in mind.
You may also want to verify that the KSWMeterSvc.exe is running on the target device.