The tickets should not be saved unless there's an attachment. Seeing their ticket problem is important to us.
Thanks in advance for the response.
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Negative.  However, you could develop your own form outside of the service desk that implements that logic.  Have that form email the service desk and you can set values in the service desk via @operators if configured correctly.  
Answered 09/04/2014 by: Jbr32
Tenth Degree Black Belt

  • Thanks.
    How about having two approvals on each ticket?This is another question. Thank you again in advance for the response.
    • The only way I could think of to do that is through a process/workflow with custom service desk rules
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