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Is there any script on how to set as "required" the attachment on tickets?

The tickets should not be saved unless there's an attachment. Seeing their ticket problem is important to us.
Thanks in advance for the response.
Asked 9 years ago 1282 views
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Answers (1)

Posted by: Jbr32 9 years ago
10th Degree Black Belt
1
Negative.  However, you could develop your own form outside of the service desk that implements that logic.  Have that form email the service desk and you can set values in the service desk via @operators if configured correctly.  
Comments:
  • Thanks.
    How about having two approvals on each ticket?This is another question. Thank you again in advance for the response. - aphortz07 9 years ago
    • The only way I could think of to do that is through a process/workflow with custom service desk rules - Jbr32 9 years ago
 
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