Is there a session timeout imposed with Kace helpdesk?
Server: Current Version: 6.3.113399
Recently, users have been experiencing "timeouts" when logged into the helpdesk. If there is little or no activity in the helpdesk, it appears to log people out. This only happens when you navigate to another page within the helpdesk. E.g. I open a support ticket, get called away for 10 minutes, come back, enter information into the ticket, click Submit and then it would log me out and lose all information entered.
Has anyone else experienced this? Is there some sort of timeout setting in version 6.3?
Any help would be greatly appreciate as always!