Is it possible to KACE Software that, after setting the mail to my customer for 30min, the mail will be passed to someone else in the next 30min, then in 30min third person will be mailed
Can this software be used to set mail to different people every 30 minites.
example - 1 mail due to coustmer,
2 mail to owner
3 mail to summiter
short answer is: yes.
long answer: you need to build a Custom Ticket Rule for that: see here for more info: https://support.quest.com/kb/4294265
Please be aware that using capitalized sentences this is usually seen as rude (the internet version of shouting at people). Therefore I rewrote your question in normal language.