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HI folks

I have implemented 7or 8 different Service Management solutions over the years and now trying to tidy up KACE for use within our organisation. The Category and Subcategories have been defined (e.g. Software/Application)

I am using the same categorization for Asset Types (e.g. Software- Application = Asset ID = Salesforce)

When I am logging an incident and define the category and sub category as Software and Application is there anyway I can get the Asset list (in the asset field ) to only list assets of that type? (the problem is that as your asset database builds there are too many in the list even allowing that it does sets based on what you have typed into the field)

There is one other way to do it but that would mean hijacking the asset name


Tony





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Comments

  • Not possible I believe ,

    But it sounds like a nice feature request:

    https://kace.uservoice.com/

All Answers

1
Unfortunately, it isn't possible to create dynamic fields like that. The only type of field that can handle that kind of dynamic choice is the category field.

If you are comfortable having multiple dropdown fields on your ticket, you can create a dropdown and populate it with a query. For instance, we lease some of our printers from a support company and this query populates a single select field with just those printers:
query:SELECT FIELD_117 as HID_ID FROM ASSET_DATA_8 WHERE FIELD_117 > 0

This is placed in the select values field when configuring a custom field for the service desk queue.

Answered 04/11/2018 by: chucksteel
Red Belt