Hey Guys,

My organisation uses a SharePoint 2007 based application which opens some data in InfoPath 2007 forms. Now, the problem is that post IE8 upgrade from IE6 on XP Builds, this application and e-form is giving intermittent issue where the form is opening blank in some machines for some users. In the same machine other user might not get the error and the user who was getting the error in one machine might not get in another machines. Due to nature of business users uses different machines everyday.

Now, after some investigation I find out that post IE8 upgrade, the temp internet files folder is different for some users.

Upon first login my test user BOBTEST has IE8 Temp Folder path as

C:\DOCUME~1\bobtest\LOCAL~1\Temp\Temporary Internet Files and the users are getting the blank form error as discussed above.

But when the user is giving a reboot the path changes to

C:\Documents and Settings\bobtest\Local Settings\Temporary Internet Files and the user is not getting the blank form error.

Now this is not happening for all users, and for those the path is pointing to the first path is getting the error.

Any idea why this is happening and how to get rid of the issue? Please find the image below which shows the difference.

Please note:


Post IE8 upgrade from IE6, we have given the mandatory system restart.

Users work in a locked down environment.

Group Policy does not control the Temp Internet Files Folder. Its MS default.



Merry Christmas and Happy New Year to all.


0 Comments   [ - ] Hide Comments


Please log in to comment

Answer this question or Comment on this question for clarity



Is there any way to stop IE or Windows to write the cache folder path in 8.3 format. Dont understand why after a restart IE chnages it to longfile format.

Answered 01/10/2013 by: imavanura
Second Degree Blue Belt

Please log in to comment

try changing the check for newer version to everytime I visit the webpage.

Answered 01/02/2013 by: SMal.tmcc
Red Belt

Please log in to comment

Just a stab in the dark are all of your xp machines on the same service pack level?

Answered 01/02/2013 by: Timi
Seventh Degree Black Belt

Please log in to comment