I've pored through the various configurations and scoured the knowledge base, but I'm coming up empty.
Thanks very much in advance.

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Answer this question or Comment on this question for clarity



Which statii are you refering to? We need more information about what program or device you are using, and where in that program or device this status is located.



After some thought it occurred to me that you might be referring to the ticket system of the K1000. If this is the case the answer is to go to: Help Desk (The tab with the green and blue people)>Configuration>Queues>Your Queue Name>Click on the link "Customize Fields and Layout"
Then click on the green + sign in the picture below.

Answered 10/11/2012 by: Ben M
Ninth Degree Black Belt

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