How to remove extra Asset sub types?
Under my device asset type I now have 2 subtypes. Laser Printer: Color & Laser Printer: Monochrome
Now these might be old subtypes that I put in years ago. I do not remember but they are getting in the way and do not belong under the device asset type.
When I try to delete them I get the following "... is a built-in subtype and cannot be deleted."
But this is a problem when trying to filter because my techs have to go the extra step to select all. If they are in a hurry and just click on devices. The window closes and does nothing.
I have had the opportunity to discuss exactly this issue with both the SMA Product Lead and the Asset Management sub lead and I am sorry to say that the Asset sub lead really did not grasp what the issue was, it was clearly a case of KACE wanting to put functionality into the product, ramming it in in a poorly thought out way, without thought to those of us that actually want to use the product. Similarly the inability to drop down and only show devices in the asset area, not all asset subtypes is another area of annoyance.
I was supposed to have a follow up call to continue our discussion, but I guess I gave him such a "beating" that I have not heard anything back now for over three months. He is to scared to either re-engage or maybe he finds it hard to admit he is wrong and has messed up.
The only way to bring about this change, to clean up all the asset area nonsense will be to contact Ken G directly at Quest.
Unfortunately that is not possible... they're built-in into the KACE Code, I'm not sure but I believe the Database relies on them to work properly.
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