/build/static/layout/Breadcrumb_cap_w.png

How to delete corrupted/locked normal.dot?

Hi,

Whenever I try to close Word 2003, it throws an error saying that "File is using by other application/user ( H:/template/normal.dot)".

If I click OK, a 'Save As' window opens but it fails to save nothing happens. If I try to close word again 'Changes have been made that effect golbal template, do you want to save'

, If i click NO, then the Word closes. This happens every time and for few more users.

Settings from word: 

The environment is Citrix where it has more than 250 servers, a common file "H:/template/normal.dot" is used as tempate in all these servers from the shared H drive(each user has his own H drive).  The error may be because the template file is corrupted OR it is being used by Word from any of the servers ( which I am not able to find as we have more than 250 servers where Word is installed). 

 I tried deleting normal.dot, but could not as it says file is in use. By googling i found that file can be deleted by booting system in safe mode, which can not be done

 

in my case as the file is located in a shared folder. 

Can any one help me in this? 

Thanks


0 Comments   [ + ] Show comments

Answers (2)

Posted by: andemats 11 years ago
2nd Degree Black Belt
2

Have a look at Graham Mayor's blog.

http://www.gmayor.com/what_to_do_when_word_crashes.htm

It's mainly Office 2007/2010, but you could probably convert it to Office 2003.

Posted by: andemats 11 years ago
2nd Degree Black Belt
2

Hmm.. I missed the part where this is a Citrix solution. Gotta learn to read the whole text. :)

Could it be that the Citrix session is terminated/disconnected while word is still running? That would cause the $~Normal.dot to remain and not get deleted I guess and still connected to the old Citrix session.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ