How to delete corrupted/locked normal.dot?


Whenever I try to close Word 2003, it throws an error saying that "File is using by other application/user ( H:/template/normal.dot)".

If I click OK, a 'Save As' window opens but it fails to save nothing happens. If I try to close word again 'Changes have been made that effect golbal template, do you want to save'

, If i click NO, then the Word closes. This happens every time and for few more users.

Settings from word: 

The environment is Citrix where it has more than 250 servers, a common file "H:/template/normal.dot" is used as tempate in all these servers from the shared H drive(each user has his own H drive).  The error may be because the template file is corrupted OR it is being used by Word from any of the servers ( which I am not able to find as we have more than 250 servers where Word is installed). 

 I tried deleting normal.dot, but could not as it says file is in use. By googling i found that file can be deleted by booting system in safe mode, which can not be done


in my case as the file is located in a shared folder. 

Can any one help me in this? 


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Answers (2)

Posted by: andemats 11 years ago
2nd Degree Black Belt

Have a look at Graham Mayor's blog.


It's mainly Office 2007/2010, but you could probably convert it to Office 2003.

Posted by: andemats 11 years ago
2nd Degree Black Belt

Hmm.. I missed the part where this is a Citrix solution. Gotta learn to read the whole text. :)

Could it be that the Citrix session is terminated/disconnected while word is still running? That would cause the $~Normal.dot to remain and not get deleted I guess and still connected to the old Citrix session.

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