04/26/2019 218 views

Can any one suggest me how to add a group in service desk tool and how to add technician in that group 

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Can you give some background on what you are trying to accomplish? The service desk doesn't have a concept of user groups, but you can apply labels to users. Do you want to assign tickets to a group of technicians? 

Answered 04/26/2019 by: chucksteel
Red Belt