History of tickets for an asset record
We have an issue where we have vehicle records in our asset database (about 1400). We would like to be able to see the vehicle history of tickets logged against a vehicle. This works fine until a ticket is archived then the link is lost. At the moment we cannot archive tickets for that Q as that vehicle history is vital. Does anyone have a work around for this.
No it is the tickets that get archived then the connection to the asset record is lost (e.g. Vehicle 123 has 10 service desk tickets logged against it - until a couple are archived then the Vehicle 123 only shows 8). Might have to do it as a reporting function (i.e. where you can combine the archive and active ticket databases)