Has anyone front ended KACE with something like a power app
There is a limitation with the GUI and the front end of KACE. We would like to simplify this with something like a Power App where we have two buttons (I want something, Something is broken - default console only has one button) and then it requires the user to enter key information. Unfortunately because you cant format the ticket GUI in any meaningful way.
Has anyone done something like this.
You can build a form that submits data to the service desk via email. We have done this for a couple of special use cases. Data can be submitted for fields using variables:
Be sure to send the email as plain text and place the variables at the top of the message. The email subject will be the title of the ticket.