Systems Management Question

Good Helpdesk Products

03/23/2015 1262 views
Good Day Everyone,

  I am in dire need of a robust, solid, and stable help desk ticketing system for the company I work for. I am just tired of dealing with Kace K1000 service desk. The Kace K1000 service desk is constantly breaking.

Any ideas and thoughts

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  • Depends on your enviroment. How many Techs & End users? Do you need asset management as well?

Community Chosen Answer

We´re using Atlassian JIRA. http://www.atlassian.com
Answered 03/24/2015 by: aragorn.2003
Red Belt

All Answers


In my wanderings around various clients, I see Remedy *all* the time. Probably not cheap, though...

Have you explored SourceForge? I remember doing that some years ago, looking for a Helpdesk system for a [skinflint] client. I can't recall which one he plumped for but I do remember it being extremely flexible and easy to customise. Obviously, being on SourceForge, you have access to the source code so you can *really* customise apps you find.

Answered 03/24/2015 by: VBScab
Red Belt

We are currently reviewing two ITSM tools for a new site. One is Service Now the other is Sunrise. Both are competitively priced and have some nice built in tools. 
Answered 03/24/2015 by: Druis
Third Degree Green Belt

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