First question - hopefully easy - Software installation log

Just deployed the Kace SMA (12.168) and I'm still learning its features.  I wanted it to install a remote access agent (RemotePC) on 3 computers.  It worked on 2, but failed on the 3rd.  Where do I find the reason why this one failed?

Thanks!  I'll try to avoid being too big of a noob.

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Answers (2)

Posted by: Nico_K 1 year ago
Red Belt

first step should be looking into the logs of the client: C:\ProgramData\Quest\KACE\user and also in the appliance under Setting | Logs
to check what failed.

Posted by: BillBrush 1 year ago
White Belt

Poked around a bit and found a file named KUSERALERT_MESG.<long string that looks like a GUID> with this message in it:  "RemotePC Host version 7.6.66 @(DLFailed).

That looks like it is complaining that the download failed.  I checked and it can resolve the name of the SM appliance.

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