/build/static/layout/Breadcrumb_cap_w.png

Error 1316 when try to upgrade Remedy

Hi All,
I’m trying to do a major upgrade of Remedy but keep getting error 1316. I’ve done loads of successful upgrades before and I can’t think why this one would be different. For some reason Windows Installer is looking at the ‘Remedy 6.03.2’ directory for the 6.03.1 source when is should be looking in the Remedy 6.03.1 directory. I don’t get it, my upgrade codes are the same, the product codes are difference and the version is incremented correctly.

I have double checked my SOURCELIST and its also correct.

Here’s some log for ya:

--------------------------------------------------------------------------
Action start 15:18:04: PublishProduct.
MSI (s) (D0:6C) [15:18:04:790]: Resolving source.
MSI (s) (D0:6C) [15:18:04:790]: Resolving source to launched-from source.
MSI (s) (D0:6C) [15:18:04:790]: Setting launched-from source as last-used.
MSI (s) (D0:6C) [15:18:04:790]: PROPERTY CHANGE: Adding SourceDir property. Its value is '\\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\'.
MSI (s) (D0:6C) [15:18:04:790]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is '\\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\'.
MSI (s) (D0:6C) [15:18:04:790]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{D746909D-270D-40A3-A003-46548582A6B8}'.
MSI (s) (D0:6C) [15:18:04:790]: SOURCEDIR ==> \\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\
MSI (s) (D0:6C) [15:18:04:790]: SOURCEDIR product ==> {D746909D-270D-40A3-A003-46548582A6B8}
MSI (s) (D0:6C) [15:18:04:790]: Determining source type
MSI (s) (D0:6C) [15:18:04:821]: Note: 1: 2203 2: \\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\Remedy 6.03.1.msi 3: -2147287038
MSI (s) (D0:6C) [15:18:04:821]: Note: 1: 1316 2: \\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\Remedy 6.03.1.msi
MSI (c) (F4:DC) [15:18:04:837]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

Error 1316. A network error occurred while attempting to read from the file: \\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\Remedy 6.03.1.msi
MSI (s) (D0:6C) [15:18:29:029]: Product: Remedy 6.03.1 --Error 1316. A network error occurred while attempting to read from the file: \\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\Remedy 6.03.1.msi

Action ended 15:18:29: PublishProduct. Return value 3.
--------------------------------END-------------------------------------------

Event Log:
Product: Remedy 6.03.1 -- Error 1316. A network error occurred while attempting to read from the file: \\altiris01\wise share point$\Available Packages\Remedy\Remedy 6.03.2\Remedy 6.03.1.msi


I’m upgrading 6.03.1 to 6.03.2, here's my upgrade table:
UpgradeCode------------------------------------------------Min---------Max---------Lang-------Attrib-------Action
{4296926E-9209-4F7A-9CA8-5A05894FC99B}----------6.03--------6.03.1------1033-------769---------UPGRADE_1

Any thoughts brainiacs?
Cheers
Charlie

0 Comments   [ + ] Show comments

Answers (0)

Be the first to answer this question

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ