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Edit KACE Notification email.

I have a Notification email that is sent out automatically. It does not look to be tied to the script schedule.  I have edited the script and the email does not reflect the changes.  This is an old email which I need to edit. I can't find in KACE where to edit the automated email.  Here is what it looks like:

Outage: Test Workstation Patching (Friday, 13Aug2021)

=+=+=+=+=+=+=+=+=+=+ Outage/Maintenance Notification =+=+=+=+=+=+=+=+=+=+
Severity: Minor (Planned)
Start: 13Aug2021 12:00AM PST
Stop: 13Aug2021 06:00AM PST
Duration: 6 Hours 0 Minutes

Description: Installation of Windows and application 

=+=+=+=+=+=+=+=+=+=+ Outage/Maintenance Notification =+=+=+=+=+=+=+=+=+=+ 

I have changed the start and stop time for this.  For the life of me I can't find where this e-mail is generated from. It's addressed to a DL from our Exchange. But where in KACE do I make changes to this message? This is not a Report Schedule or an Announcement.

Thanks

Cris





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Answers (2)

Posted by: Hobbsy 1 month ago
Red Belt
0

It looks like it is from a patch schedule, so take a look through the list of schedules??

Posted by: itkpg@kpg.com 3 weeks ago
Senior White Belt
0

It was in HelpDesk (our name) Configuration > Ticket Rules then View by: Taskqueue.

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