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KACE Product Support Question


Duplicate help desk tickets created on email submission

07/30/2014 1908 views
When a user sends an email to the account we use for our help desk queue, two exact but separate tickets are created.  I cannot find anything wrong with my kace settings or the settings in the email account itself that would duplicate the email.  This appeared to start occurring after updating our K1000 to 6.0.  Any ideas?
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