Do you know why client agent will not communicate with the server

I have installed Agent 7.2.10 onto a windows 10 platform but the computer will not communicate with the server.  why when all other computer is work ok

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Answers (2)

Posted by: five. 3 years ago
Second Degree Green Belt
What have you tried? Did you specify the server when installing? A few troubleshooting steps to try:
The easiest way to set the hostname would be to open an elevated command prompt and navigate to
cd %programfiles(x86)%\Dell\KACE (version 7)
cd %programfiles(x86)%\Quest\KACE (version 8)

amptools.exe host=k1100.myserver.com

That will stop the agent service, make the hostname change, and then restart the service.

You could also manually run the inventory. From the same directory above, runkbot 4 0, will manually check-in.

If none of that works, you could uninstall and reinstall:
Amptools.exe uninstall all-kuid
(This will remove the kuid.txt file, so make sure you put it back before reinstalling agent.)
(C:\ProgramData\Dell\KACE\kuid.txt) (version 7)
Posted by: AbhayR 3 years ago
Red Belt
Please check the Agent log file. It should point to the exact issue.
C:\programdata\Dell\KACE\user\Kagent.log (version 7)

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