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Security Question


Do you know why client agent will not communicate with the server

09/24/2018 396 views
I have installed Agent 7.2.10 onto a windows 10 platform but the computer will not communicate with the server.  why when all other computer is work ok
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Community Chosen Answer

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What have you tried? Did you specify the server when installing? A few troubleshooting steps to try:
http://www.itninja.com/question/k1000-agents-are-not-checking-in-to-kace-server
The easiest way to set the hostname would be to open an elevated command prompt and navigate to
cd %programfiles(x86)%\Dell\KACE (version 7)
cd %programfiles(x86)%\Quest\KACE (version 8)

amptools.exe host=k1100.myserver.com

That will stop the agent service, make the hostname change, and then restart the service.

You could also manually run the inventory. From the same directory above, runkbot 4 0, will manually check-in.

If none of that works, you could uninstall and reinstall:
https://www.itninja.com/question/uninstall-all-versions-of-kace-agent
Amptools.exe uninstall all-kuid
(This will remove the kuid.txt file, so make sure you put it back before reinstalling agent.)
(C:\ProgramData\Dell\KACE\kuid.txt) (version 7)
Answered 09/24/2018 by: five.
Second Degree Green Belt

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Please check the Agent log file. It should point to the exact issue.
C:\programdata\Dell\KACE\user\Kagent.log (version 7)
Answered 09/25/2018 by: AbhayR
Red Belt

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