Custom form to submit tickets?
12/19/2017 535 views
We just set up an iMac on the front counter where people come and report their issues. We have a simple form at the moment which submits their name, email and problem they're having. This works and it generates a ticket. Problem is, we're having to edit the ticket and selecting the person who submitted the ticket. Name field is not picking the client's name or the email field. Both name and email address shows up in the comment section of the ticket.
Has anyone does this maybe using a form? I would like to have the ticket get assigned to the person automatically in Kace.