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Creating separate Knowledge Base for each que

Is there a way to create a seperate Knowledge Base for each que within the K1000?  Is there a way to remove the "KB article lookup" feature from the ticket interface?

Asked 10 years ago 2178 views
1 Comment   [ + ] Show comment
  • You can't create ones for different queues since they are all created under one Helpdesk. You could create labels and only make certain articles available for the USERS that are allowed to create tickets in that queue. ADMINS would be able to see everything.

    You can't hide the drop down that lets you look up the kb article unfortunately. At least no way through the GUI. - nshah 10 years ago

Answers (1)

Posted by: erik.ragan 10 years ago
Senior Yellow Belt
0

At this time there is no way to setup a separate KB for each queue. You can restrict who can view KB articles by user label, but that is as close as you'll be able to get. There is also no way to remove the "KB article lookup" from the ticket interface, unless you get professional services involved. You can contact support@kace.com for a quote on pro serv.

 
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