Best Practices Question
Creating Rules to move help desk tickets to different queues
04/02/2015 2035 views
Is there a way I can create a rule to have tickets be moved into different queues based on which "owner" the user selects? Right now we have everything going into HelpDesk queue, but would love to be able to assign queues to users so I don't have to go in and sort them out after the fact. Any help is appreciated, thanks.
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