could not open install.log

Hi all,
we upgraded to Exchange UM awhile ago so I'm trying to get rid of Nortel Call Pilot. I'd like to remove it silently but I'm having some trouble. I found this uninstall string in the registry:
"C:\Program Files\Nortel Networks\CallPilot\nmdc\unwise32.exe" /S "C:\Program Files\Nortel Networks\CallPilot\nmdc\nmdc.log"

But when I try to run it I get "could not open install.log
Did some googling and it looks like lots of others have had the same error with unwise, I'm wondering if anyone has any suggestions to get this to work? Removing it from add/remove manually works fine.

Thanks for your help!

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Answers (8)

Posted by: jcarri06 13 years ago
Senior Purple Belt
I'm assuming nmdc.log is your install.log. This is a complete shot in the dark, but what if you were simply to change the name to "install.log" since that's it appears to be looking for?

- J
Posted by: turbokitty 13 years ago
6th Degree Black Belt
If I had to guess I'd say that you have some problems with your quotes... it's probably ignoring everything after unwise32.exe.
Posted by: sv408 13 years ago
Senior Yellow Belt
Removing it from add/remove manually works fine.

Your string looks OK from a formatting perspective. Are you sure that the registry value containing that string matches up with the working ARP entry?
Posted by: steveb199 13 years ago
Yellow Belt
Okay sorry it took me so long to get back and reply to this all...
pretty sure my quotes are okay kitty, I get the same thing if I cd to the \nmdc dir and run the whole works from there.
jcarri, I tried renaming nmdc.log to install.log and ran it that way. No errors that time but it was not silent. I got a confirmation box to uninstall with two buttons, uninstall/cancel. Seems to have ignored my /s switch.
SV408, I'm not 100% sure I understand your question but after I renamed nmdc.log to install.log and ran it that way, Callpilot disappeared from add/remove so I think they match up.
Posted by: turbokitty 13 years ago
6th Degree Black Belt
Looks like jcarri06 was right, but now you have a new problem. [:)]

If you can't find the right switch syntax, you may have to use AutoIt or author an uninstall script/MSI.
Posted by: steveb199 13 years ago
Yellow Belt
BLECHHHH, I was afraid someone was going to say that.
Posted by: Muaddib 13 years ago
Yellow Belt
I had a similar problem uninstalling Shockwave 10. After searching around forever and then playing with things for just as long, I was finally able to uninstall silently with the following:

[font="courier new"]"C:\WINDOWS\system32\Macromed\Shockwave 10\UNWISE.EXE" /S C:\WINDOWS\system32\Macromed\SHOCKW~1\install.log

It doesn't matter if you use short file name or quotes for the executable path, but the path to the install.log file HAD to be short file name and lowercase install. Maybe this helps?
Posted by: Manu77 13 years ago
Orange Senior Belt
i had faced similar issue with one of my application, i just replced C:\Program Files\ with C:\Progra~1\ and it worked fine.
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