Copying attachments and history when duplicating tickets

My Service Desk receives tickets with attachments.  There are times when those attachments require another teams assistance on a task.  

My team's process is to duplicate the original ticket to send it to the new queue responsible for part of the task, but the attachment from the original ticket does not copy over.  

We would very much like to have the attachments and the history in the original ticket, copy to the duplicated ticket.  Is there a way to accomplish this?

1 Comment   [ + ] Show comment
  • It could be a defect, or maybe it's working as designed as this will need a feature request...

    Contact support:
    https://support.quest.com/create-service-request - Channeler 3 months ago

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ