Cisco Jabber 10.5.2 crashing on Windows 8.1

Hey all -

I'm running Windows 8.1 Enterprise and I upgrade Cisco Jabber from Cisco Jabber 9.7.2 to 10.5.2. The software seems to install just fine. When I open the software, I can sign into the software just fine but after about 5-10 seconds, the software crashes. A Windows error pops up and says "Cisco Jabber has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I can then hit close and reopen the software and get the same result.

The first time I installed 10.5.2, i just upgrade from 9.7.2. I've since removed all Cisco software from my PC, rebooted and installed the integration services software and then Jabber 10.5.2 and i am getting the same result.

I've attempted everything I can think of, any help or suggestions would be greatly appreciated.


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Answers (1)

Answer Summary:
Posted by: beckman3 8 years ago
Senior White Belt
Attempted the install today with the exact steps and with computers doing what computers do, everything works like a charm today. Apparently i just had to have a coworker watch me do it for it to work properly. 

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