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KACE Product Support Question


Change priority if due date within x days

10/27/2016 943 views
I need some help figuring out a select.

I need a rule that will look at the due date and if its within 20 days make the ticket a medium as long as the ticket is not already high or critical, if its within 5 days make it a high unless its a critical priority.

So basically
if due date <20days and priority is not high or crit
then priority = medium

if due date <5 days and priority is not crit
then priority = high.
6 Comments   [ + ] Show comments

Comments

  • What does your actual select query look like now?
  • I dont have a select built for this one becuase i just dont know how to do anything with the due date column, or how i'd make it count that day Plus the others.
  • I was thinking it woudl be something like

    where HD_PRIORITY.ID = HD_PRIORITY_ID
    and HD_STATUS.ID = HD_STATUS_ID
    and HD_IMPACT.ID = HD_IMPACT_ID
    and HD_CATEGORY.ID = HD_CATEGORY_ID
    and (((date(HHD_TICKET.DUE_DATE) < curdate-5() )) and HD_TICKET.HD_QUEUE_ID = 1 )
  • But i have no clue if thats even how the date calculation would work. I cant find any documentation for calculating dates in kace.
  • select HD_TICKET.*
    from (HD_TICKET, HD_PRIORITY, HD_STATUS, HD_IMPACT, HD_CATEGORY)
    where date >= HD_TICKET.DUE_DATE(CURDATE(), INTERVAL 5 DAY) AND date <= CURDATE()
  • tried the above too but had no luck

All Answers

0
How about this:
SELECT * FROM HD_TICKET
WHERE
  HD_STATUS_ID NOT IN (***closed state ID #s***)
  AND DUE_DATE < ADDDATE(NOW(),INTERVAL 5 DAY)
  AND HD_PRIORITY_ID NOT IN (***priority ID #s***)
On the line for DUE_DATE, you can change the number before "DAY" from 5 to 20. For the starred sections you'll need to supply the appropriate IDs. For example, if High priority has ID #5 and Critical has ID #6 then the last line would look like this:
AND HD_PRIORITY_ID NOT IN (5,6)
Answered 11/16/2016 by: JasonEgg
Red Belt

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