Can I undo archive a ticket

Accidentally archived a ticket... cannot seem to figure out how to undo that action :/

Can anyone tell me how?


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Answers (1)

Answer Summary:
Posted by: KevinG 1 year ago
Red Belt

If you enabled Archiving for a Queue, the left Navigation bar under Service Desk will have a "Archive" tab.

You find the ticket, select the checkbox and use the choose action menu to restore.

  • Thank you sir! Had not noticed this before... never had to ;)
    Saved me and I learned something ! - Grelfod 1 year ago
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