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Systems Management Question


Can I undo archive a ticket

08/03/2020 130 views

Accidentally archived a ticket... cannot seem to figure out how to undo that action :/

Can anyone tell me how?

Thanks

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If you enabled Archiving for a Queue, the left Navigation bar under Service Desk will have a "Archive" tab.

You find the ticket, select the checkbox and use the choose action menu to restore.

Answered 08/03/2020 by: KevinG
7th Degree Black Belt

  • Thank you sir! Had not noticed this before... never had to ;)
    Saved me and I learned something !

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