/build/static/layout/Breadcrumb_cap_w.png

Can I undo archive a ticket

Accidentally archived a ticket... cannot seem to figure out how to undo that action :/

Can anyone tell me how?

Thanks


0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: KevinG 1 year ago
Red Belt
0

If you enabled Archiving for a Queue, the left Navigation bar under Service Desk will have a "Archive" tab.

You find the ticket, select the checkbox and use the choose action menu to restore.


Comments:
  • Thank you sir! Had not noticed this before... never had to ;)
    Saved me and I learned something ! - Grelfod 1 year ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ