I have Business Object XI R2 which was installed from vbscript program. And I also have old version of Business Objects version 5.4 installed in the same machine. If we uninstall one of them, from written vbscript program, the other one does not function well since files that are shared by both applications, mainly in the Win32 folder, is being deleted. Is there a way anybody can think of that when you uninstall one of them, the shared files in win 32 could not be affected and each one of them can launch and work okay. However, if you uninstall one of them through control panel’s add and remove program, each one of them launches and works okay. Thank you for your quick assistance.
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Then I would locate the uninstall command under here and use that instead of the VBScript to remove the old version.

Answered 05/24/2007 by: kkaminsk
Ninth Degree Black Belt

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thats what conflict management was designed for.

lookup reference counting in the SDK.

unforutnately its a little late now its installed, where these both MSI installs ? seems a little unusual that it behaves different based onwhere you uninstall from
Answered 05/24/2007 by: jmcfadyen
Fifth Degree Black Belt

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reference counting in the SDK.

yes, both are msi installs. We must have uninstall though SMS. I don't know wht you mean by "look up reference counting in the SDK."
Answered 05/25/2007 by: samaddu
Yellow Belt

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the SDK is the MSI help files.

reference counting is the process of counting the number of times either a file has been installed and or a component.

it is explained thoroughly in the SDK, which is installed by default with both Wise and Installshield.

reference counting will remove this issue.
Answered 05/27/2007 by: jmcfadyen
Fifth Degree Black Belt

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I take it that the Add or Remove Programs uninstall asks you about shared files... ?
This might sound strange but have you thought about uninstalling them both and then installing what you want (and fully testing its uninstall... or at least to reasonable endeavours :)
Answered 05/28/2007 by: AB
Purple Belt

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