Blue screens affecting Windows 10 deployment

I'm seeing a lot of laptops in the environment getting blue screens. The most specific error code is Unexpected Kernel Mode Trap. We mostly use Thinkpad laptops T430s-T470s. I'm not seeing blue screens on the desktops. Laptops are encrypted using Bitlocker. We have a mix of Windows 10 1709 and 1803 builds. I haven't seen anything from Microsoft about this. I assume it's a KACE deployment problem.

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  • I don't think KACE is able to induce a BSOD, Have you tried retrieving the BlueScreen's minidump file and analyze it to determine what Windows says about the BSOD?, might be a driver issue or temperature.




    https://blogs.technet.microsoft.com/juanand/2011/03/20/analyzing-a-crash-dump-aka-bsod/ - Channeler 2 years ago
    • I have. A lot of the responses are generic or "scan your computer with sfc" and didn't get me anywhere. Drivers are the latest from Lenovo. - ahashem 2 years ago
      • SFC is not going to repair\fix drivers.

        You should not discard drivers, even if you have all of them installed, is very possible a bad driver is causing the issue, the miniDUMP file will clear things out, or let us know what is the STOP error.

        For Blue Screens, there isn't a straight forward path, but there are things to be done....

        Maybe is a bad driver that causing it, maybe is a temperature issue... - Channeler 2 years ago

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