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Systems Deployment Question


Blue screens affecting Windows 10 deployment

07/09/2018 546 views
I'm seeing a lot of laptops in the environment getting blue screens. The most specific error code is Unexpected Kernel Mode Trap. We mostly use Thinkpad laptops T430s-T470s. I'm not seeing blue screens on the desktops. Laptops are encrypted using Bitlocker. We have a mix of Windows 10 1709 and 1803 builds. I haven't seen anything from Microsoft about this. I assume it's a KACE deployment problem.
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  • I don't think KACE is able to induce a BSOD, Have you tried retrieving the BlueScreen's minidump file and analyze it to determine what Windows says about the BSOD?, might be a driver issue or temperature.

    See:

    https://www.techrepublic.com/blog/windows-and-office/how-do-i-use-windbg-debugger-to-troubleshoot-a-blue-screen-of-death/

    OR

    https://blogs.technet.microsoft.com/juanand/2011/03/20/analyzing-a-crash-dump-aka-bsod/
    • I have. A lot of the responses are generic or "scan your computer with sfc" and didn't get me anywhere. Drivers are the latest from Lenovo.
      • SFC is not going to repair\fix drivers.
        https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

        You should not discard drivers, even if you have all of them installed, is very possible a bad driver is causing the issue, the miniDUMP file will clear things out, or let us know what is the STOP error.

        For Blue Screens, there isn't a straight forward path, but there are things to be done....

        Maybe is a bad driver that causing it, maybe is a temperature issue...

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