Best practice to remove hardware without reopening all of the tickets associated with it
When computers (or users) are removed from inventory, any tickets associated with the computer will reopen. Is there a way to prevent this or a better way to manage our licenses? I searched and found similar issues but nothing that answered my question. Even some custom scripting that could be added to my current would be helpful.
(some custom scripting - required ticket fields to close, update notifications for unattended tix)