Backing up KACE VMs on Hyper-V with Barracuda

I am using Barracuda Backup to backup my Hyper-V VMs,.  Both VMS have the Backup option disabled under Integration Services settings as recommended by Quest, but I still get several errors in the VM console window at the start of the backups:

Retrying command (per sense data)
WRITE(10). CBD: some hex number
CAM status: SCSI Status Error
SCSI Status: Check Condition

After contacting Quest Tech support and they told me how you cannot use backup software to backup the VMs without shutting them down (????? WHAT ??????), I am trying to configure Barracuda to shutdown the KACE VMs using the preExecuteScript and postExecuteScript options in the config.ini file for the Barracuda Agent, but it does not appear to be running scripts at the start and end of the backups.  Here is my configuration:



powershell.exe Stop-VM -Name K1000
powershell.exe Stop-VM -Name K2000

powershell.exe Start-VM -Name K1000
powershell.exe Start-VM -Name K2000

Seems to be pretty straight forward, but the VMs do not shut down when the backups run.

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Answers (2)

Answer Summary:
Using Third party backup tools. Use the onboard backup and back it up external. In case of a disaster setup a newly downloaded default image from Questpage and restore the backup which contains all files (except patches) and settings.
Posted by: KevinG 3 weeks ago
Red Belt

Using a third-party backup solution is not supported.  The recommendation is to enable the offboard backup option in the SMA.

  • That only backs up the configurations. We would still have to rebuild the VM to restore the config if we had any issues. - JordanNolan 3 weeks ago
    • this is correct but you will likely rebuild the issues of the VM itself - Nico_K 3 weeks ago
Posted by: KevinG 3 weeks ago
Red Belt

You would download the Hyper-V VM from the Quest portal to create a new VM.
When you restore the backup files from the previous SMA to the newly created VM. The network settings along with any other configuration settings are included in the backup files.
The new VM will be in the same state as when the backup files were made.

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