Automatically include sender name on Group Email response

I'm looking for a way of getting Outlook to automatically include the senders name when responding to an email sent to a Group email account.

We have a Service Desk email account eg servicedesk@mycompany.com. Any of our engineers are able to respond to an email sent to that mail account using the servicedesk email address. Most of the time the engineer responding signs the email in response but there are times that they forget or don't bother. I'm thinking there must be a way for Outlook to read the name from the engineers AD login and automatically include that in a signature. Have any of you come across this or can point me in a direction?

Thank you!

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