Attempting to Image Precision M3800, KACE does not detect USB Ethernet Dongle


I am attempting to image a Dell Precision M3800 and am running into an issue with the USB 3.0 Ethernet Dongle. I have loaded the M3800 driver pack, which I see includes the following drivers:

Device: Realtek USB3.0 LAN Dongle Driver
Version: 8.13.502.2014.7.9.519.2014
Category: Communication
Description: G3XKY_A00-00 A00

Device: Intel USB 3.0 eXtensible Host Controller Driver
Category: Chipset
Description: 7GNKC_A01-00 A01

To me, this should detect the 3.0 driver, but it always fails trying to reach the Kbox. Any tips are welcome.

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Answers (2)

Posted by: SMal.tmcc 5 years ago
Red Belt
you need to add the usb3 and dongle drivers to the KBE.  Place them in the kbe directory and rebuild a new kbe


  • Is that not what the drivers I listed are for? - mryork 5 years ago
    • did you put them in the KBE directory and bulld a new kbe so they get added? - SMal.tmcc 5 years ago
    • if you are pxe booting you also need to change your default boot to the new kbe - SMal.tmcc 5 years ago
Posted by: EdT 5 years ago
Red Belt
As far as I am aware, WinPE does not support WiFi regardless of whether it is built in or via a dongle.
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