I am attempting to image a Dell Precision M3800 and am running into an issue with the USB 3.0 Ethernet Dongle. I have loaded the M3800 driver pack, which I see includes the following drivers:

Device: Realtek USB3.0 LAN Dongle Driver
Version: 8.13.502.2014.7.9.519.2014
Category: Communication
Description: G3XKY_A00-00 A00

Device: Intel USB 3.0 eXtensible Host Controller Driver
Category: Chipset
Description: 7GNKC_A01-00 A01

To me, this should detect the 3.0 driver, but it always fails trying to reach the Kbox. Any tips are welcome.
0 Comments   [ - ] Hide Comments


Please log in to comment

Community Chosen Answer


you need to add the usb3 and dongle drivers to the KBE.  Place them in the kbe directory and rebuild a new kbe

Answered 07/28/2015 by: SMal.tmcc
Red Belt

  • Is that not what the drivers I listed are for?
    • did you put them in the KBE directory and bulld a new kbe so they get added?
    • if you are pxe booting you also need to change your default boot to the new kbe
Please log in to comment
Answer this question or Comment on this question for clarity


As far as I am aware, WinPE does not support WiFi regardless of whether it is built in or via a dongle.
Answered 07/29/2015 by: EdT
Red Belt

Please log in to comment