Assigning the "Submitted by" to a new email address
We have a custom scripted KACE ticket portal our users go to to submit IT tickets. We recently switched from a hosted-in-house email solution to a paid G Suite account, and now have KACE set up to use the same. Unfortunately this means we're not able to spoof the email addresses the tickets are coming from, and we've run into an issue.
Tickets are being submitted as our generic firstname.lastname@example.org email account with the @submitter tag in the body. But when that submitter doesn't match a previously created user account, that field isn't getting updated. So now we're just getting a bunch of tickets and not knowing who the users are. We aren't in an environment where we can implement an Active Directory or LDAP solution.
Can anyone help?
Be the first to answer this question