KACE Product Support Question
Assign ticket to technician who replies
03/04/2015 1648 views
Is it possible to assign a ticket to a technician when he replies to a ticket?
we have this rule setup so that when a ticket comes in it emails our IT department, and I want to see if it is possible to have the ticket assigned to the technician who first replies back to the ticket?
Also is it possible to have kace auto assign the asset the ticket comes from? Is kace able to see the IP address or the hostname of the workstation the ticket is emailed from and assign the ticket to that asset from inventory?
Thank you in advance