KACE Product Support Question

Agent provisioning questions.

12/15/2016 1284 views

We are currently running K1000 version 6.4.120822 and might move to 7.0 soon. Our devices are still running 6.0.1079 and need to be updated to 6.4.522, which we are getting ready to do. Before provisioning the machines to upgrade, would anyone be able to clear up the follow.

1. After making the 6.4 agent an advertised update and creating a schedule based by IP, will the devices install the new agent over the old agent? Or do we need to have the old agent installed first?

2. Since we will be scheduling the update based by IP, will the machines that are not schedule yet still check into the K1000 with the old agent?

3. Machine that are not utilized often, Once they come online will the new agent have to be pushed to them? Or will they automatically receive and install the update?

Any help would appreciated.

Answer Summary:
2 Comments   [ + ] Show comments


  • For agent updates you dont need to push them out. Just go to Agent Updates, make sure the latest is listed at the bottom and at the top enable and tell the KBOX which machines you want to update. On their next Inventory cycle they will install the newest agent you have over the current one on the machine.

    Don't use Agent Provisioning to push out new agents.
  • If you enable the auto update (which is the smartest way to do this), a kbot will be enabled which uninstalls the old agent and installs the new one.
    You don't need to do anything here in addition.
    This kbot also makes sure that not too many machines update at once.
    If you want to install a machine faster you can run a manual check in (Force Inventory) or run the kbot manually (c:\program files (x86)\dell\kace\runkbot 5 0 )
    Also don't forget to update your GPO for initial provision that the new agent will be provisioned on new machines and/or the post install task on your K2000 or other deployment method
    • So in the update agent settings, I will just need to check off All Devices? This will allow the machine to grab the new agent, once they check in?

Answer Chosen by the Author

Whether your machines have 6.0 or 6.4 agents you will still be able to see them in your environment and they will be able to check in.

In the Update Agent Settings page you should see 6.4 under available agent bundle. IF not, you can download the bundle from: "https://support.quest.com/k1000-systems-management-appliance/7.0.121306/download-new-releases"

Once you upload the correct bundle you are looking to upgrade towards, you enable it to all devices. I would suggest targeting a few machines first just to make sure the agent installs correctly, but it worked for the machines I tried to upgrade from 6.3.314 to 6.4.522. Also, I would hold off on upgrading to 7.0 for a little while longer. I spoke with a Kace technician and they said they are still working on fixing all the 7.0 agent bugs.
Answered 12/22/2016 by: gkiedrowski
Yellow Belt

  • Thanks for clearing that up.. Also I think we will be holding off on 7.0 as well.

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